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Need support? Our Help Desk experts are among
the best in the business, which means you'll get
the right answers fast. Our support philosophy
is to provide a quick, accurate response to all
technical questions, and we pledge that one of
our Help Desk representatives will contact you
within one business day.
> Click here if you do not have a current
software Maintenance agreement.
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Contact the Crystal Ball
Help Desk
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Student/Textbook support is provided through email
When contacting us, please have the following information available:
- Your contact information (name, organization, telephone number,
and e-mail address)
- Your product and version
- Your license authorization code
- Your operating system (e.g. Windows 98, Windows NT 4.0)
- Your version of Microsoft Office or Excel, if applicable
- A description of the problem (including steps to re-create,
if necessary)
You can contact the Help Desk through one of the following:
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Online
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> Technical
Support Form |
Complete and submit this form for quick service. |
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CBSupport_ww@oracle.com
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Please include all the information listed above. |
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800.373.5885 (toll free in US)
+1 303.334.7599 (International)
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Our hours are Monday - Friday,
8:00 am to 5:00 pm MST. You will be asked
for your license authorization code, so
please have it and your computer ready. |
Our Technical Support is available for all registered customers with a current Maintenance agreement and a valid license authorization code. Maintenance can be purchased using any of the following methods:
"I judge the excellence of a company by the quality
of its product support. When I asked for assistance from Decisioneering's
Help Desk, I was very impressed with their high level of care
and the quality of their advice. Superb service!"
-- Jeremy Nel, NTR, Dublin, Ireland |
If you do not have a current Maintenance agreement with
Crystal Ball, you still have access to several free online resources.
> Click
here to visit our Online Knowledgebase.
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